Simply Sewn

BUSINESS POLICY

I provide a mobile alteration/garment design service. This means that I come to you to get started on your request for alterations.  I require each customer to sign a contract/work order/estimate/invoice for services that will be provided. I require each customer to provide me with complete contact information (This means Name, Address, Phone Number, and current Email Address.)  I will at the time of consultation go over the contract and have you as the customer initial each area that pertains to your request for service.

ALL PAYMENTS ARE TO BE PAID UPFRONT AT THE TIME OF CONSULTATION. NO EXCEPTIONS.  THE CONSULTATION FEE IS NON-REFUNDABLE!

You will receive from me a receipt as proof of payment and acceptance of contractual obligations. I will provide you with either an estimate of the cost or an Invoice of the cost of services to your email address. The invoice/estimate will have a breakdown of charges, and the cost of materials for your project.

MILEAGE:
If you live within a 2.5-mile radius of my location, I will travel to you at no cost. If you live OUTSIDE OF THE 2.5 MILE RADIUS FROM MY LOCATION, THERE IS A $5.00/mile charge due, UPFRONT BEFORE I COME TO YOUR LOCATION.

PLEASE SEND AN EMAIL TO: tinaupchurchwilliams@proton.me to book and pay for a time slot to secure your appointment.
ALL CONSULTATION FEES ARE NON-REFUNDABLE.

CONSULTATIONS/APPOINTMENTS:
CONSULTATIONS & APPOINTMENTS are booked at a rate of $50/hr up front to hold your time slot. To avoid the inconvenience of waiting, clients are scheduled by appointment ONLY. I schedule my appointments back to back. So, if you are more than 10 minutes late to your appointment, your appointment will be canceled and you will incur an additional charge to reschedule another appointment. Clients are asked to call 24 hours prior to canceling an appointment. Missed appointments, without prior notification, are subject to a charge of $25.00.

PLEASE USE THE FOLLOWING TAG TO SECURE PAYMENT:
@tina-upchurch-willia to secure your appointment time slot.

I accept projects that can be successfully completed in a given time period and I can meet reasonable deadlines. *PROJECTS OF SHORT NOTICE (three days or less) will have an upfront ADDITIONAL COST OF $35 to be paid in advance IN ADDITION TO THE COST FOR THE PROJECT.

For needed alterations, The client is to provide all fabric for the project. I will provide the notions (i.e. thread, seam binding, etc.) IF I AM CREATING A CUSTOM GARMENT FOR THE CLIENT, THE CLIENT WILL PROVIDE THE MONIES FOR THE FABRIC FOR SAID GARMENT. THE CLIENT WILL PAY UPFRONT FOR ALL FABRIC AND NOTIONS IN ADDITION TO THE COST OF LABOR FOR THE MADE-TO-ORDER GARMENT. ONCE THE FABRIC IS CHOSEN FOR THE MADE-TO-ORDER GARMENT, NO ADDITIONAL ITEMS WILL BE PAID FOR OUT OF THE MONIES PROVIDED TO THE SEAMSTRESS, ALSO KNOWN AS SIMPLY SEWN BY TINA. I WILL SHOP FOR THE FABRIC AND TRIMS THAT NEED TO BE PURCHASED. Client satisfaction is my main concern, so, therefore, I will consult with the client regarding what type of fabric and trim the customer likes. I reserve the right to refuse to work with fabric of inferior quality.

If you are considering/wanting a garment made from a CUSTOM SEWING/RETAIL PATTERNS (i.e. Simplicity, McCall's, Butterick, or Vogue) pattern  OR you have a retail pattern, please consult me BEFORE YOU PURCHASE YOUR PATTERN. CUSTOM SEWING/RETAIL PATTERNS patterns ARE NOT SIZED LIKE RETAIL CLOTHES.

All consultations are 60 minutes (One Hour) and billed at the rate of $50.00. Any additional time is billed at an additional $25 per half-hour, which is due and payable at the time of consultation. Consultations can be via computer (i.e. Zoom or any other meeting software or in person. If a client elects to employ my services, the first hour of the consultation fee must be paid upfront and any overages must be paid before I start a project or give any guidance. Subsequent consultation hours (s) will be billed at the normal rate and therefore will be added to the client's bill. 
 
ALL PROJECTS MUST BE PAID FOR UPFRONT. NO EXCEPTIONS.
Any project that is more than $500.00 in cost requires a 75% deposit on labor which is also due at the time of consultation in addition to the consultation fee of $50 for the first 60 minutes AND THE COST OF YOUR FABRIC & TRIM PURCHASE. ANY ADDITIONAL PURCHASES OF FABRIC, NOTIONS, OR ADDITIONAL ITEMS TO GO FORWARD OR COMPLETE YOUR PROJECT REQUIRE IMMEDIATE COMPENSATION/REIMBURSEMENT. (RECEIPTS WILL BE PROVIDED FOR ANY ADDITIONAL ITEMS NEEDED FOR YOUR PROJECT).

*UNDER NO CIRCUMSTANCES WILL DELIVERY OR PICK UP BE ALLOWED OR MADE WITHOUT PRIOR PAYMENT.* NO EXCEPTIONS! All charges for labor, notions, fabric, etc. will be discussed with the client in detail prior to acceptance of the contract.
 
*Before signing the contract, the client(s) are encouraged to read the Business Policy and ask any questions they have regarding policies and procedures. The client will then be asked to initial the section of the contract entitled Business Policy and have a thorough understanding of its contents.
 
Final payment is due at order completion. While payment signifies acceptance of the garment as completed. There will be a CLIENT SIGN-OFF form once the project is finished. This will be provided via your email. *UNDER NO CIRCUMSTANCES WILL DELIVERY OR PICK UP BE ALLOWED OR MADE WITHOUT PRIOR PAYMENT.* NO EXCEPTIONS! The client may return for reasonable adjustments to the garment(s) at no extra charge within a two-week period after delivery.

ANY CHANGES TO THE STYLE OR FABRIC OF THE GARMENT REQUIRE THE CUSTOMER TO PAY FOR AND SIGN OFF ON THE CHANGES. THE CHANGES MUST BE PAID FOR UPFRONT AT THE TIME OF THE REQUESTED CHANGE.